• Listen to them, give them your full attention, and let them know they are being heard.
  • Apologize to them as it shows the customer that you care and understand their concern.
  • Show empathy to them that doesn’t mean you have to agree with them instead you can understand how they feel.
  • Stay calm as matching your tone of voice with them will only worsen the situation.
  • Don’t take angry customers too personally as they are not angry with you but instead with the product or service.
  • Resolve their issues and share the knowledge with them.
BY Best Interview Question ON 17 Jun 2022