How do you deal with the question you don’t know the answer that customer asked?
If by chance you don’t know the answer you can say like this
- If you don’t know the answer say “Hold on I am looking for it.”
- You can tell customer by saying it’s technical information which requires a specialist, I’ll get back to you shortly with some possible solution.
- Following are the ways you can tell the customer
- Will get back to you after considering it further.
- This question needs some time to acquire XYZ facts.
- As per the latest details what we suggest to you…
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