How comfortable are you with multiple lines and high volumes of incoming calls?
The interviewer wants to know how you will handle multiple calls at a time and your comfort with the technology. After confirming that you are comfortable with that you can mention some phone skills you have used in past like-
- Placing callers on hold
- Transferring and forwarding calls
- Conference calls
- Note down the important messages of the caller
- Voicemail Management
BY Best Interview Question ON 28 Jan 2021