The interviewer wants to know how you will handle multiple calls at a time and your comfort with the technology. After confirming that you are comfortable with that you can mention some phone skills you have used in past like-

  • Placing callers on hold
  • Transferring and forwarding calls
  • Conference calls
  • Note down the important messages of the caller
  • Voicemail Management
BY Best Interview Question ON 28 Jan 2021