Have you ever faced a situation where you had interacted with a difficult client? Explain the situation and your approach to handling the same?
To handle these situations, there is only one successful and smart way and that is to be calm and make sure you are not losing your patience. You can also opt STAR method to handle the situation.
- Situation: Listen to the situation from which the customer is going through.
- Task: From that situation identify your role. What you can do best for the customer.
- Action: Assure them that you will take the necessary action to resolve them.
- Result: Show them the result of it so that they always trust you and will come back again.
You can tell the interviewer about the situation which happened to you in the past and how well you have handled it.