Situational Interview Questions and Answers

Last updated on Feb 06, 2023
  • Share
Situational Interview Questions

While going for an interview you will face at least one or two Situational Interview Questions. Situational Interview questions are also called behavioral interview questions and give ideas to the interviewer on how you will solve problem-specific questions. They will give you some hypothetical situations and will check your soft skills like communication, leadership, and teamwork capabilities.

There is a tip for these types of interview questions and that is the problem-solution-benefit formula. While answering the situational questions keep these three things in your mind.

  • A problem you faced
  • Your solution
  • The benefit to your employers

Most Frequently Asked Situational Interview Questions

Here in this article, we will be listing frequently asked Situational Interview Questions and Answers with the belief that they will be helpful for you to gain higher marks. Also, to let you know that this article has been written under the guidance of industry professionals and covered all the current competencies.

Q1. Would you like to explain about your first job? What did you do to learn the ropes?

During my Masters, I interned at a semiconductor company. Although I knew the basics of hardware designs, that was not enough to design electronic circuits. I took help from experienced colleagues with some tips and suggestions, and they were beneficial. I also took out time and learned on my own to implement those things practically. That helped me to keep ahead of the curve and as an employer, I made a good impression.

Q2. Tell me about a time when you made sure a customer was pleased with your service.

When working with a client or customer, always remember to put their needs first. Whatever requirements they have you must deliver.

Example- One of my customers wanted a table designed in a specific way with a particular kind of wood. I listened to all their requirements of him and adhered to them while doing construction. Keeping him up-to-date every day to know that we both are on the same page. After a few days, they delivered that table that met their criteria and we got many more orders.

Q3. Have you ever faced a situation where you had interacted with a difficult client? Explain the situation and your approach to handling the same?

To handle these situations, there is only one successful and smart way and that is to be calm and make sure you are not losing your patience. You can also opt STAR method to handle the situation.

  • Situation: Listen to the situation from which the customer is going through.
  • Task: From that situation identify your role. What you can do best for the customer.
  • Action: Assure them that you will take the necessary action to resolve them.
  • Result: Show them the result of it so that they always trust you and will come back again.

You can tell the interviewer about the situation which happened to you in the past and how well you have handled it.

Q4. Tell me about a time you went above and beyond for work.

You will leave a bad impression on the interviewer if you will sound like you had canceled some work plans. Instead, show them in absence of your boss you had managed well by rallied the team and focused on the things to get them delivered on time. Because of this, the client signed a good contract for the next five years.

Q5. Tell me about a time you reached a big goal at work. How did you reach it?

In this interviewers want to see that you are self-motivated and if you have those skills which are required to meet specific goals. You can tell them that you set goals like completing a certification, doubling of sales, etc at the beginning of the year and how you attended training and asked for suggestions from successful people to meet those goals.

Q6. What would you do if you made a mistake that no one else noticed?

It goes well in answering this question. However, if that mistake is not affecting anything one need not address it but if that mistake could impact any other area and there are chances of risk one must not hide it. After addressing the mistake you will realize -

  • People respect your honesty
  • People will trust you more
  • They will notice how quick I am to praise and accept my mistakes.
Q7. Tell me about a time you had to collaborate with a coworker who was difficult to work with.

I had to work with a coworker who always complained a lot about our project but instead of pissing him off, I tried to find what’s wrong with him and then later came to know that he had some personal issues. I had a talk with him and after a few days, we both made a good pair of inefficient programming.

Q8. What would you do if you were asked to perform a task you’ve never done before?

By asking this question they want to know if you are excited to take on new challenges and will also check your problem-solving skills.

  • By collecting as many details as possible on that task to make sure that I had a clear understanding of it.
  • If it would be a straightforward task, I'd prefer to search it on the internet.
  • If finding it would be hard then instead of wasting time I would ask either the person who has assigned that task or another experienced employee.
Q9. What will be your approach when you have been confronted by an angry and dissatisfied customer?

We often heard that customers are always right in our training sessions but sometimes this is not true. There is a possibility of 2 scenarios where you might need to deal with them:

  • If the customer is over the phone
  • If a customer is physically present in front of you.

In the first scenario opt for these steps to calm them-

  • Listen carefully: Just listen to them with all your patience. Listen to what concern and issue they are having. Don’t pre-assume anything.
  • Commit to resolve and then apologize: After listening to them, commit them that you will resolve the issue and apologize to them for the inconvenience caused.
  • Finding the best solution: Now it all depends on your solution that will make the customer comfortable.

In the second one, you only need to listen to the problem that customer faced just like in the first scenario, make them calm by doing -

  • Make the customer seated first.
  • Offer them a glass of water.
  • First, apologize and then listen to them
Q10. Would you like to tell me about the time where you thought later that you could have handled this situation differently with your colleague?

Here is the best example you can use to answer this question:
About a year ago I worked with one of my colleagues whose personality is different from mine. I was more competitive and a bit aggressive than he was, and always got irritated by his relaxed style of working. But what was shocking to me, that he was delivering more excellent results. That day I realized we need different personalities in the team and have to change our mindset and should be more open-minded.


So here you go. Some good and commonly asked situational interview questions for you to practice your own. Many of these are just examples that may not fit according to your designation but that you should build using your own words. Take these questions, practice them, answer them and apply them in your own real-world experiences and you will be better prepared for the moment when your hiring manager asks you “ Ready for a little role-play exercise?”

Reviewed and verified by Best Interview Question
Best Interview Question

With our 10+ experience in PHP, MySQL, React, Python & more our technical consulting firm has received the privilege of working with top projects, 100 and still counting. Our team of 25+ is skilled in...