Explain how to tackle the customer language barrier that exists in between?
To deal with the customer having a language problem
- Install translation aids on customer service workstations.
- Offer e-mail, chats or customer support options in their language on top of the phone calls.
- Hire some additional personnel with the skills needed to work with the customer.
- Use language barrier procedures that can be used when handling international customer calls.
BY Best Interview Question ON 11 Feb 2019