Can you give an example of when you converted an almost churned client to get a renewal in their contract?

Dealing with at-risk clients sometimes becomes challenging. To convert an almost churned client to get a renewal in their contract, I will identify what are the major pain points. One example in this context comes to mind that, once a client of my previous company hired their content writer and stopped taking our services. Then I inquired about the background of the hired content writer and I analyzed her skills. I suggested the client still work with them to train the new hire and help them for another six months to take off. The client liked the deal and renewed their contract.