Top Salesforce Admin Interview Questions

Last updated on Feb 08, 2024
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Salesforce Admin Interview Questions

Getting a good fit in technology like Salesforce is a pain these days. Salesforce is an American cloud-based company that is known for its customer relationship management and is all related to cloud computing. With CRM they manage company relations and interactions with all their customers and potential customers. The mentioned Salesforce Admin Interview Questions are prepared in a way to get through your salesforce interview in the first attempt. Demand for Salesforce admins is too high as this industry is believed to expand US$5 billion by 2020 from a sum of US$180 million. It brings companies and customers together and unites marketing, commerce, and sales. This increasing demand for salesforce is expected to raise over 3 million salesforce positions by 2021. Adding a little contribution in that we are providing you some of the interview questions related to it-

Most Frequently Asked Salesforce Admin Interview Questions

Here in this article, we will be listing frequently asked Salesforce Admin Interview Questions and Answers with the belief that they will be helpful for you to gain higher marks. Also, to let you know that this article has been written under the guidance of industry professionals and covered all the current competencies.

Q11. List out some differences between reports and dashboards in Salesforce?
Answer Reports Dashboards
1. Reports are a set of records, displayed in the form of rows and columns. Dashboards are graphical and visual representations of reported data.
2. Reports in Salesforce are stored in folders Dashboards can also be stored in folders
3. Reports contain much more detailed information and are longer than the dashboard. Dashboards only provide a CEO with information and contain less amount of detail.
4. Reports can answer your question in a more detailed view. Dashboards can answer your question in a single view.
5. Standard and Custom Reports are the example of Salesforce reports. Pie Charts, Line Charts, Gauges, Metrics are some of the components of Dashboards.
Q12. What are approval steps in Salesforce?

Before discussing approval steps let’s understand the approval process. It is an automated process that describes how records in salesforce are approved in a particular organization.

List of Steps-

  • Setup->Create-> Workflow and Approval->Approval Process
  • A select object which is to write for the approval process
  • Click in “Create New Approval Process”
  • From drop-down select Standard Setup Wizard
  • Now enter Unique name, Process name, and description for your approval process
  • In the end, specify the Entry Criteria
Q13. What are the terms sharing rules and permission sets in Salesforce?
  • Sharing Rules- Sharing rules are used to provide access to shared resources to users in public groups. They represent the permissions and exceptions.The benefit of using them is we can grant access to edit, read, read\write permissions to users.
  • Permission Sets- It is a collection of permissions and settings that provides access to various tools, records, files, and functions to a user.The benefit of using them is you can give different permissions to users without creating a new profile.
Q14. What is the difference between Queues and Public Groups in Salesforce?
Answer Queues Public Groups
1. Queues are used when a user wants to assign a record to multiple users. Public groups are used for a sharing purpose.
2. They are created for Custom objects, case, Lead, and Knowledge article versions. Once they are created can be used across any object.
3. They are used primarily as Owners of records. Public groups are used primarily for security.
4. This will help to integrate prospect assignments with your current workflow. This will help to share the data.
Q15. How do I set up an auto-reply in Salesforce?

Auto Reply or Response rules in salesforce make it possible to automatically send email responses based on record characteristics.

Steps to create auto-reply on the auto-response page are-

  • Click on NEW Button.
  • Enter the RULE NAME for the auto-response rule.
  • To activate that rule, select ACTIVE.
  • Go to SAVE and click.
  • Now it's time to create Rule Entries.

These Salesforce Admin Interview Questions and Answers help you master Salesforce’s core concepts and objectives. Try to mention a real use case that you have experienced if you can. Finally not all the interviewers are experts in the tech they are asking about, so it’s very important to show your confidence and professionalism despite the answers. Your body language speaks a lot, your dressing attire tells how much you are taking any interview seriously and these points can never be ignored by an interviewer’s eye. So with preparation take care of all these points and rock your interview.

Reviewed and verified by Rajesh Kumar Sinha
Rajesh Kumar Sinha

Results-oriented Salesforce Developer with 5+ years of experience designing, developing, and implementing customized solutions on the Salesforce platform. Proficient in Apex, Visualforce, Lightning We...