Top Salesforce Admin Interview Questions

Last updated on Feb 08, 2024
  • Share
Salesforce Admin Interview Questions

Getting a good fit in technology like Salesforce is a pain these days. Salesforce is an American cloud-based company that is known for its customer relationship management and is all related to cloud computing. With CRM they manage company relations and interactions with all their customers and potential customers. The mentioned Salesforce Admin Interview Questions are prepared in a way to get through your salesforce interview in the first attempt. Demand for Salesforce admins is too high as this industry is believed to expand US$5 billion by 2020 from a sum of US$180 million. It brings companies and customers together and unites marketing, commerce, and sales. This increasing demand for salesforce is expected to raise over 3 million salesforce positions by 2021. Adding a little contribution in that we are providing you some of the interview questions related to it-

Most Frequently Asked Salesforce Admin Interview Questions

Here in this article, we will be listing frequently asked Salesforce Admin Interview Questions and Answers with the belief that they will be helpful for you to gain higher marks. Also, to let you know that this article has been written under the guidance of industry professionals and covered all the current competencies.

Q1. List different types of objects in Salesforce?

Objects are a crucial part of salesforce as they provide a structure so that you can store the data and is similar to a database table.

There are mainly three types of objects in salesforce-

  • Standard Objects- These objects are provided by the Salesforce platform itself and can’t be deleted and truncated. These include contact, campaign, accounts, opportunity, etc.
  • Custom Objects- Custom objects are created by the users according to their business processes and needs and can be deleted and truncated.
  • External Objects- They are somewhat similar to custom objects and allow users to map the data which is stored outside the salesforce organization.
Q2. How is private cloud different from public cloud in Salesforce?
Answer Private Cloud Public Cloud
1. Private clouds are not available for the public and are built for a particular organization. The public cloud offers storage, applications, and other services to the general public.
2. Costs of private clouds are higher. The public cloud’s initial costs are lower.
3. In a private cloud, we can store large amounts of data for a lower cost. Data storage is pricey if data is large and for longer periods.
4. Private clouds can be accessed within the limited premises. Public clouds can be accessed from many locations and in a number of ways.
5. Examples- HP Data Centers, Ubuntu, etc. Examples- Microsoft, Google, etc.
Q3. How many custom fields can be created in Salesforce?

Custom fields allowed per object depend upon the Salesforce edition which we are using.

There are different editions -

  • In Personal Edition you are allowed to create 5 custom fields per object.
  • Group, Essential, and Professional Edition allows a user to create 100 fields.
  • In Enterprise and Developer Edition users are allowed to create 500 custom fields per object.
  • Unlimited and Performance Edition gives you an allowance of 800 custom fields.

Beyond 800 custom fields, users are restricted to some objects like Account, Asset, Campaign, Contact, Opportunity, etc.

Q4. Name different types of sharing rules in Salesforce?

Different types of Sharing Rules in Salesforces are written below-

  • Case Sharing Rule
  • Custom Object Sharing rule
  • Lead Sharing Rule
  • Opportunity Sharing Rule
  • Account Sharing Rule
  • Contact Sharing Rule
Q5. What does it mean to freeze and deactivate users in Salesforce?
  • Deactivating User- Marking the user as inactive or deactivated completely revokes access and frees up its Salesforce license to be given to another user.
  • Freezing User- In some cases, deactivating an account is not possible like when a user is assigned as a sole recipient or selected in a custom hierarchy field. In that case, we can freeze their account and prevent a user from logging in.
Q6. Why do we use triggers in Salesforce?

In salesforce, triggers enable users to perform some custom actions before or after events such as deletions, updations, or insertions. We use triggers in salesforce to perform some tasks which are based on specific conditions to modify them or to prevent some operations from happening. 

Q7. Which fields are automatically Indexed in Salesforce?

Fields that are indexed in Salesforce by default are-

  • Division
  • SystemmodStamp (LastModifiedDate)
  • CreatedDate
  • Email (for contacts and leads)
  • Foreign Key relationships(lookups and master-detail)
  • RecordTypeId
  • Name
Q8. List some of the differences between record type and page layout in Salesforce?
Answer Record Type Page Layout
1. Record type allows a user to create separate kinds of records for each object. Page Layout allows a user to add fields sections, custom buttons, links, etc.
2. They control the picklist values, page layouts, and other business logic. Page layout controls fields visibility, field editing, buttons, etc.
3. If not implemented correctly, they can increase the complexity. You can easily modify a lot of things by means of the page layout.
Q9. Define the terms Roles and Profiles in Salesforce?
  • Roles- With the help of roles you can control access to different records. These are optional but it’s always good to use them. When an organization’s object default sharing is set to Public Read/Write, one can use Roles to determine which records users can view.
  • Profiles- Profiles determine what a user can do on a particular record such as view, edit, create or delete them. Profiles are required to control which fields and objects users can access.
Q10. Highlight some of the ways to call an Apex class in Salesforce?

 We can call apex class in the following ways-

  • From VisualForce page
  • From Developer Console
  • From the Javascript button, links
  • From Triggers
  • From another class
  • From Homepage Components

These Salesforce Admin Interview Questions and Answers help you master Salesforce’s core concepts and objectives. Try to mention a real use case that you have experienced if you can. Finally not all the interviewers are experts in the tech they are asking about, so it’s very important to show your confidence and professionalism despite the answers. Your body language speaks a lot, your dressing attire tells how much you are taking any interview seriously and these points can never be ignored by an interviewer’s eye. So with preparation take care of all these points and rock your interview.

Reviewed and verified by Rajesh Kumar Sinha
Rajesh Kumar Sinha

Results-oriented Salesforce Developer with 5+ years of experience designing, developing, and implementing customized solutions on the Salesforce platform. Proficient in Apex, Visualforce, Lightning We...