Travel Agency Interview Questions
A travel agent job is one of the most lucrative jobs where a person explores the world and is getting paid for it. To get recruited by a good traveling agency, merely the passion for traveling is not enough. Your number one priority is your client and your number one skill is how good you are with sales and making connections. We have prepared a list of most frequently asked travel agency interview questions for the big and intermediate travel companies that will surely help you to get through the interview rounds.
Here are the top 10 travel consultant interview questions:
Most Frequently Asked Travel Consultant Interview Questions
This question gives you an opportunity where you can tell the interviewer your excitement about this job. A good reply would be: The main reason is my passion for traveling and exploring other countries and helping people to deliver the best traveling experience of their life is what excites me even more.
It depends on the client’s demands and budget. I meet the client and ask them the details about their ideal holiday trip and how much is their budget. This information helps me in selecting the most suitable package for them.
There are multiple factors based on which I create tour packages.
These factors include:
- Picking up the location according to the client whether they seek romantic, family, honeymoon, friends, group, or solo vacation.
- Booking of tickets in advance. To ensure the convenience of the client’s tour booking all-important tickets in advance is a must. These include flights, trains, buses, cruise, accommodation, etc.
- Picking plans according to the duration of the trip. Some people want to explore more in all their time. For them, I try to add all the important cities and locations. While others like to spend the day peacefully and enjoy nature's beauty. For them, I add all the beautiful sites.
- After a day by day, planning is done, I plan hourly planning for each day. Putting all the cultural and fun activities makes every day memorable for the client.
The interviewer is checking if you can satisfy the needs of a specific client. Always give recommendations according to the client's end goals.
Answer: Sir I will assign some romantic activities for their trip. Example: Dinner at the beach, beautiful sunset from their resort's balcony room, trips to some beautiful islands like Cayman, Maldives, Yaron, Whitsunday, etc.
I usually do a detailed discussion over a phone or a meeting with the customer. From that, I figure out what is needed to satisfy their wants and what do they expect from the trip. Keeping this in mind I plan and organize the trip and break it into chunks of activities each day.
This is a perfect opportunity to talk about yourself and is one of the most asked travel agent job interview questions. Be prepared with your story in advance and make sure the outcome of the experience is positive, and your customers were satisfied with your decision-making skills.
If you are applying for a big company that has a reservation portal already, give their name. Make sure to check it out in advance and make points of the merits and demerits of the online portal. If they ask you about the thing you don't like in their portal, tell them from the customer's point of view. Otherwise provide any name and tell the reason why you picked them.
By this question, they are checking whether you have the potential to close sales with the potential customer and whether you can find out which customer is interested in the trip.
If they asked you this question it means they want someone who can close sales for cruise and persuade customers to book a cruise for their vacation trip. A cruise is a good option if you wish to visit multiple countries on one trip but telling this to a customer requires good sales skills.
Answer: I look for a most recent package and tell customers about the offers and which locations they are going to visit during the cruise and if they need any additional documents like a passport etc, I make sure they know it.
Planning a complex itinerary comes with experience. You have to be ready for any random requests made by clients thus there are several things a travel agent should be familiar with. These things include an in-depth knowledge of geography and maps. The understanding of different places on maps is important if there is an urgent demand by the client of connecting two places. The second thing which would help you is the understanding of time zones and Airport transit times which makes flight timing and journey hustle free. By knowing how much the duration of the flight is, you can plan the day for your clients. The third thing is the knowledge of global monetary currency. Dealing with different currencies is a must to understand the true airport flight fare charges.
Most of these travel agency interview questions were asked from both experienced and beginners hence you can begin your preparation by practicing these questions again and again in an isolated environment or you can take help from your friends and family members to ask you these questions and give their opinion based on your answering.