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Starbucks Interview Questions and Answers

Last update: 12 Apr 2021, 8 Questions

Starbucks is one of the top-rated coffee cafes. It has over 31000 branches across 76 countries. This is one of the organizations which always looking for new people to join them. If you are just starting your career or an experienced one, no worries Starbucks has the job for everyone.

Starbucks appoints people in multiple roles from the need of baristas for their retail stores to the leads or managers for their corporate offices. In this article, we have listed some of the common Starbucks interview questions along with their possible answers or suggestions that are going to help you in your interview.

Most Frequently Asked Starbucks Interview Questions

Here in this article, we will be listing frequently asked Starbucks Interview Questions and Answers with the belief that they will be helpful for you to gain higher marks. Also, to let you know that this article has been written under the guidance of industry professionals and covered all the current competencies.

1. What do you know about Starbucks?

Starbuck started its journey in Seattle in the year of 1971. They are famous for selling the beverages such as coffee, tea, smoothies, espresso, and a range of other food items. They acquired the first award in Seattle for the best coffee in the year 2003. They also run the loyalty program where their frequent customers get the rewards of free drinks, food, etc, and this program is called “My Starbucks Reward Card”.

Note: You can study more about Starbucks on their Wikipedia but for the interview, the above knowledge will be enough.

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2. Why do you want to work at Starbucks?

Whenever I came to Starbucks, I get the best services along with the product. This makes me motivated to represent such an organization.
Also, the other best thing about the company is the way they care for their employees. I have heard about the benefits they provide to their staff who works for twenty hours a week. The benefits include health insurance, stocks, free coffees, and much more. When an organization provides this kinda treatment or care to their staff, then employees also do their best for the company and gives the best customer service to the people.

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3. What’s your favorite drink at Starbucks?

My favorite drink at Starbucks is Caramel Latte it is usually available on the holiday menu. This feels to be the perfect combination of warmth and sweetness with the add-on of caramel flavor.

Note: You can opt for your favorite drink this is just an example but make sure you are telling them “Why” you chose that.

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4. What does customer service mean to you?

According to my, customer service is to ensure to provide the best services from the time when the customer steps into the store to when they finish their drink or food to step out.

You have to make sure that you are making them happy enough so that they will return for their next coffee here only. We need to do anything to make them feel a bit special when they are in the store.

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5. If we ran out of a product or ingredient, how would you tell the customer?

I won’t be adjusting with the quality of the product, I will let them know that the particular drink or ingredients are not available right now and we won’t be able to make the same thing that they have ordered. But I would like to tell them the list of other alternatives that they can order with briefing their importance one by one until the customer finds another product they would like to buy.

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6. How would you approach an issue where a customer says their drink is wrong?

I will go to the customer’s table and politely ask them to explain the problem and will understand what drink they ordered and what they got. If I will found that the drinks got mixed up, I will apologize for it and make the new drink right away.

If there is some other issue with their drink such as level of sweetness or something else then I will ask them to share their taste and will upgrade the same drink accordingly.

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7. Are you available to work days, nights, weekends, and holidays?

Yes, I will be available in all the shifts whenever you need me. The only concern I have is to let me know the plan of my work before a couple of days so that I can prioritize the other things accordingly.

Note: You have to understand that such a job requires you to work on holidays and some of the time. So make sure you are not saying NO here, if this is a concern for you then this is not the right job for you.

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8. If a customer picked up their drink, took a sip, and became visibly unhappy, but didn’t approach an employee about it, what would you do?

If I found that the customer is not happy with the drink they ordered, I would approach the customer and confirm if he or she is not liking the drink. Then I will talk to them and understand their taste and expectation with this drink and make the new drink according to the inputs shared by them. Doing this will build trust with us and makes the customer happy again!

Note: This question is asked to you to know about your pro activeness and your ability to spot the potential problem.

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All the possible answers listed above are going to help you in your Starbucks interview questions. Try to embrace them, this is the best way to show them that you are the right candidate for them. If you are looking for more company interview questions then you can visit here.

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