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ServiceNow Interview Questions and Answers

Last update: 12 Jan 2021, 15 Questions

If you are looking for a job in Service Now you come on the right page. Every year there are lots of opportunities throughout the world from many companies. And this profession has a market share of 0.7%, so you have chances to make your career in Service now. Keeping all these things in mind we have collected the most frequently asked ServiceNow Interview Questions which can help you in achieving your dream job. Let’s have a look at these questions and brush up on your concepts quickly.

Most Frequently Asked ServiceNow Interview Questions

Here in this article, we will be listing frequently asked ServiceNow Interview Questions and Answers with the belief that they will be helpful for you to gain higher marks. Also, to let you know that this article has been written under the guidance of industry professionals and covered all the current competencies.

1. What are Gauges?

A gauge is a kind of a widget that is based on a report and can be put on content or homepage. These are used to contain graphical content in ServiceNow.

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2. What type of searches are available in ServiceNow
  • Global text search- Used to find records in multiple tables.
  • Navigation Filter- Used to filter the items in the navigator of the application.
  • Search Screens- It is used to search for records in a table.
  • Knowledge base- Used to find knowledge articles.
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3. What do you mean by Metrics in ServiceNow?

They are used to record and measure the path of individual records. It increases the effectiveness of the IT management process.

Example- A metric can measure the incident resolution by measuring the time to resolve that incident.

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4. What is the BSM Map?

BSM Map refers to the Business Service Management map and is used to display the Configuration Items graphically.

All information related to them one can be found in the parent table for BSM-related tables i.e. cmdb_ci.

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5. What is Performance Analytics in ServiceNow?

Performance Analytics is a kind of application that allows users to take screenshots of data at particular intervals and help them to create a series for any KPI.

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7. What is the use of HTML Sanitizer?

HTML Sanitizer helps in removing the unwanted code and protects the code against security factors such as scripting attacks. It works by validating the built-in white list for markup that one always wants to protect.

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8. What is the difference between Salesforce and ServiceNow?
SalesForce ServiceNow
It supports platforms like the windows phone app. Android and iPhone app are supported by ServiceNow
The cost begins at $75 for 30 days. The cost begins at $100 for 30 days.
It is more preferred It is less preferred.
It is easy for data inputting and data accessing It is easy for app building.
Audit Trail is supported Audit Trail is not supported.
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9. What is a record producer?

It is a type of catalog item which allows users specifically end-users to create task-based records. The record producer generates records such as incident records instead of the requested items.

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10. What is the full form of CMDB and what is it?

Configuration Management Database refers to CMDB. CMDB acts as a data warehouse that stores information related to all technical services. This information related to each service is stored in a CI (Configuration Item)

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11. What is the right approach to get the details of the current logged in users in the ServiceNow at client script?

Assuming the database name of the ServiceType field is "u_servicetype", this should work: var gr = new GlideRecord('sys_user');
gr.get(g_user.userID);
var svcType = gr.u_serviceType;

Note that this might have a slight UI delay since gr.get is doing synchronous AJAX call. You can do it asynchronously with a gr.query and a callback function, as:

var gr = new GlideRecord('sys_user');
gr.addQuery('sys_id',g_user.userID);
gr.query(function(user){
if(user.u_servicetype=="CMS"){
   return;
} else {
   // all the rest of your code...
}
});

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12. What do you mean by data lookup and record matching?

Data Lookup- It is a drop-down field in a form that references an external data source and allows the user to load data into the form quickly.

Record Matching- This feature enables the executives to determine the rules which are being automatically set on single or multiple values of the fields when predefined conditions are met.

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13. What do you mean by the term impersonating a user and in what ways do you find it useful?

Impersonating a user means a user can temporarily sign in to a network as a different user. If a user has full impersonation permissions he can impersonate all users of that network and can do anything. This feature of Service now is used in testing and helps other users in troubleshooting the problems by logging in to it.

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14. What are UI policies?

UI Policies are the same as Client Scripts which governs the form and its field behavior. It changes information on a form dynamically and controls flow for tasks. UI policies are used to set mandatory fields.

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15. What is an inactivity monitor?

An inactivity monitor helps in triggering an event for a task that has not been updated in a defined period. And if the task remains inactive for a longer duration then the monitor repeats at regular intervals.

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Above are the most frequently asked ServiceNow Interview Questions and Answers and will gain your confidence to a great level. At last, I just want to suggest you show your full confidence in your knowledge and skills. Always keep this thing in mind that you are good somewhere that’s why you are in that room!

Good luck

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