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Receptionist Interview Questions and Answers

By Admin
Last update: 07 Aug 2020, 13 Questions

Are you preparing for the receptionist’s job? If yes, then you land up in the right place. It will be beneficial for you to rehearse the answers for the receptionist interview questions, which we have listed in this article.

Before we proceed further, I am going to tell you a bit about the receptionist role. You must be aware of working as the receptionist means that you will be the first person with whom any client or visitors meets. Your way of welcoming them will help them in deciding the company’s status. The receptionist job interview questions will be the mixture of the skill-based questions as well as the behavioral-based. With whom one can judge if you are the perfect fit for this role.

Most Frequently Asked Receptionist Job Interview Questions

1. Mention the skill required for a receptionist?
  • Communication skills
  • Customer skills
  • Hands-on experience in essential computer software, such as MS Office
  • Multi-tasker
  • Problem-solving attitude
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2. Do you enjoy interacting with the public?

With this question, the person who is taking your interview wants to know your skills when it comes to working or talking with other people. So here, you should not say the standard response that “Yes, I enjoy interacting with the public.” Everyone can say this, and you have to show your interpersonal skills, which are needed here to succeed in this role.

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3. What makes you an excellent fit for this role?

This is your time to spark! Don’t stay quiet. This is the best opportunity where you can showcase your skills.

You can also share your work experience in this role and can highlight your strengths.

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4. How do you keep yourself organized?

The receptionist plays the role of glue, which holds the office altogether. That is why you have to be organized, for yourself as well as others. Your interviewer needs to be consoled that on the off chance that they pick you, nothing will become lost in spite of a general sense of diligence.

In your front desk receptionist interview questions, you can answer this: By default, I am an organized person. I have updated everything in my mobile calendar or reminders to make sure I will not miss anything that requires my participation or commitments. I also used to maintain the checklist for the things, so that nothing will be lost.

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5. What’s your typing speed and error rating? This is the typical question that requires the answer to be straightforward. You should know your typing speed and error rating in the measurement of wpm.

If you have a doubt on your typing speed or don’t know exactly what to say, then try to share about your typing skills and your previous experience.

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6. What software have you used in your previous organization?

The interviewer’s agenda of asking this question is to figure out what software you’re familiar with.

The answer would be: I am working on almost all the applications of Microsoft office from XX (Duration of your experience) years as a receptionist. Along with MS office, I have expertise in managing Google Docs, Sheets, and calendaring applications.

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7. How do you manage office communications in a secure way?

I will ensure not to share the information with the people they do not belong to. I will only share the details with them if they were supposed to know about it and this decision I can take on the basis of the company’s guidelines, or I can also reach out to my superiors for their suggestions.

I will keep an expert and cheerful behavior, still firm manner consistently.

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8. Explain how you can handle annoyed visitors or clientele?

Rather than arguing with them, the best approach, in my opinion, would be:

  • Firstly, I will listen to the problem by staying calmly.
  • Secondly, I will work on finding the resolution for their problem. If this can be done at my end, that will be great; otherwise, I will ask my superior for help.
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9. What are the key things a good receptionist should learn?
  • Smile when you greet the visitor or answer the call
  • Keep a note pad on the desk to take the note of the messages
  • Answers the phone calls as quickly as possible
  • Answer all the calls with the warm greeting
  • By showing some decency, one should always ask before putting their call on hold

Note: This is one of the common receptionist job interview questions that will be asked to know about your personal knowledge for this particular role.

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10. What Security Protocols Do You Follow?

This is very obvious that we can’t allow anyone to step into our office or building without knowing their agenda of coming to our place.

Here you can discuss some of the basic rules that you were used to following in your previous company, such as checking ID cards. If a new person comes, make sure to put an entry on his name with all the mandatory details.

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11. Have you ever worked with multi-line phone systems?

Here you have to be honest with the interviewer. If your answer is “YES,” they say it by explaining some scenarios.

If “NO,” then be honest and accept this fact in front of the interviewer. But make sure to tell the interviewer that you will have a grasp on this very quickly and ready to take the necessary pieces of training which are required for this role if I got selected.

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12. Could you please tell me about an intense issue you had to sort out recently.

Here you have to concentrate on how you had the option to identify and break down the issue so as to come up with the potential solutions. What data and assets had been used to figure out the resolution for the situation?

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13. What approach will you be opting to coordinate group meetings?

My approach for coordinating the group meetings would be:

  • I will use the company’s specific portal to invite the attendees.
  • I will take the confirmation over the call from the person who will be leading this meeting and put a reminder to him/her timely.
  • Before the meeting started, I will check all the things that are working correctly in the meeting room, such as Projector, Internet, landline, etc.

Make sure to highlight your bubbly nature while answering receptionist interview questions, and don’t forget this is your excellent chance to get selected.

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Last-minute tips:

  • Stay positive; do not use any negative words.
  • Don’t say anything out of context; choose your words wisely. Make sure your replies have a connection with the roles and responsibilities of this job

That’s it! You should now feel prepared after reading our receptionist interview questions and answers. For the safer option, you can have a rehearsal for this interview with your friends or siblings.

Good luck!