Receptionist Interview Questions and Answers
Are you preparing for the receptionist’s job? If yes, then you land up in the right place. It will be beneficial for you to rehearse the answers for the receptionist interview questions, which we have listed in this article.
Before we proceed further, I am going to tell you a bit about the receptionist role. You must be aware of working as the receptionist means that you will be the first person with whom any client or visitors meets. Your way of welcoming them will help them in deciding the company’s status. The receptionist job interview questions will be the mixture of the skill-based questions as well as the behavioral-based. With whom one can judge if you are the perfect fit for this role.
Most Frequently Asked Receptionist Job Interview Questions
- Communication skills
- Customer skills
- Hands-on experience in essential computer software, such as MS Office
- Problem-solving attitude
With this question, the person who is taking your interview wants to know your skills when it comes to working or talking with other people. So here, you should not say the standard response that “Yes, I enjoy interacting with the public.” Everyone can say this, and you have to show your interpersonal skills, which are needed here to succeed in this role.
This is your time to spark! Don’t stay quiet. This is the best opportunity where you can showcase your skills.
You can also share your work experience in this role and can highlight your strengths.
The receptionist plays the role of glue, which holds the office altogether. That is why you have to be organized, for yourself as well as others. Your interviewer needs to be consoled that on the off chance that they pick you, nothing will become lost in spite of a general sense of diligence.
In your front desk receptionist interview questions, you can answer this: By default, I am an organized person. I have updated everything in my mobile calendar or reminders to make sure I will not miss anything that requires my participation or commitments. I also used to maintain the checklist for the things, so that nothing will be lost.
If you have a doubt on your typing speed or don’t know exactly what to say, then try to share about your typing skills and your previous experience.
The interviewer’s agenda of asking this question is to figure out what software you’re familiar with.
The answer would be: I am working on almost all the applications of Microsoft office from XX (Duration of your experience) years as a receptionist. Along with MS office, I have expertise in managing Google Docs, Sheets, and calendaring applications.
I will ensure not to share the information with the people they do not belong to. I will only share the details with them if they were supposed to know about it and this decision I can take on the basis of the company’s guidelines, or I can also reach out to my superiors for their suggestions.
I will keep an expert and cheerful behavior, still firm manner consistently.
Rather than arguing with them, the best approach, in my opinion, would be:
- Firstly, I will listen to the problem by staying calmly.
- Secondly, I will work on finding the resolution for their problem. If this can be done at my end, that will be great; otherwise, I will ask my superior for help.
- Smile when you greet the visitor or answer the call
- Keep a note pad on the desk to take the note of the messages
- Answers the phone calls as quickly as possible
- Answer all the calls with the warm greeting
- By showing some decency, one should always ask before putting their call on hold
Note: This is one of the common receptionist job interview questions that will be asked to know about your personal knowledge for this particular role.
This is very obvious that we can’t allow anyone to step into our office or building without knowing their agenda of coming to our place.
Here you can discuss some of the basic rules that you were used to following in your previous company, such as checking ID cards. If a new person comes, make sure to put an entry on his name with all the mandatory details.
- Stay positive; do not use any negative words.
- Don’t say anything out of context; choose your words wisely. Make sure your replies have a connection with the roles and responsibilities of this job
That’s it! You should now feel prepared after reading our receptionist interview questions and answers. For the safer option, you can have a rehearsal for this interview with your friends or siblings.