Frequently Asked NHS Interview Questions

Handling patients is not an easy job especially when they are angry or rude. Good communication is necessary so that patients and staff members can understand you without any hustle.

When a person I am talking to understands me completely, that tells me I am good at conveying my message to him.

The study says that empathy and sensitivity help to build a connection and understanding among the body, mind, and soul. Showing empathy towards patients is very much effective and helps to build the trust between patient and doctor, helps in controlling the anxiety of the patient. These are enough reasons for doctors to demonstrate empathy and sensitivity.

This question is asked to reveal your hidden desire for this job. Though it looks like a simple question, it will showcase your personality type to the interviewers i.e. caring, respectful, team player, compassionate, opportunistic, etc.

Example: Sir, I always wanted a job where I can provide good care and hospitality to the patients because I find peace in it. This is a place where I truly belong.

For this, you have to do some research about your job profile. This is necessary so dig in. Some useful points are right below.

• To ensure the safety of patients.
• To provide them the right treatment under specialist's care.
• To have compassion and honesty with patients.
• Optimum utilization of resources and staff especially for those who need immediate attention.

This question is not a big deal for experienced people as they see what is wrong is happening on daily basis. If you are inexperienced then you should read current affairs and its recent developments.

• Compassion for others
• Skilled in healthcare services/devices/platforms.
• Team player and a good communicator.
• Able to handle time management.
• Flexible with time management.

A little research is needed to answer this question because NHS procedure is different from one region to another. So whether you live in Ireland, England, Wales, or Scotland, you should know the difference. You should also have knowledge of CCGs (Clinical Commissioning Groups), primary & secondary caring, and the trusts and foundations that are providing these services.

The interviewers want to hear a story where you helped a patient or resolved a conflict of the staff members or bring a small or large change to some abnormalities in the company's system which later helped the patient's or coworkers. Always remember to tell your story within the limits of the company's rules and guidelines. Doing something out of the box for a good cause that is not mentioned in rules and regulations only sounds fancy in movies, not to the interviewers.

Sir, I will listen to him carefully and understand the situation first. Then I will listen to the staff member involved if any. I will calm the patient and tell them that I am here to help. I will resolve the issue if it is under my jurisdiction. Otherwise, I will ask for my senior's help if the problem persists.

This question will figure out your passion for this job. Don’t be impractical or money-minded while answering this. One of the good answers can be:

I would like to see more people joining NHS and works to improve the funding system. I want people to get the same services as they receive in private hospitals or insurance companies.