Emirates Cabin Crew Interview Questions
Cabin Crew Interviews are one of the most challenging interviews to crack. Although the interview process differs from one airline to another, there are some common cabin crew interview questions that every candidate should be familiar with. They require you to be a good listener and have the ability to answer technical questions about cabin crew. Because every airline is unique, I cannot answer all questions during the interview for flight attendants. The personal question is the same as the general one, as everyone has their own experiences and backgrounds.
Cabin Crew Interview Questions (With Sample Answers)
This question asks about your top three skills. Before answering, consider what the recruiting manager wants.
"Cabin crew employees need customer service skills, a calm mindset, and multitasking aptitude. Great customer service and calmness in difficult situations can make travelers feel safe. Multitasking helps cabin crew members balance customer and manager requests."
When traveling overseas, make two photocopies of your passport and identity certificate. Take one of these and leave one with a person who will fax the documents.
- Record your country's embassy number
- Keep a map or plan for your country's embassy.
- Examine appropriate primary ID and citizenship documentation
Hiring managers may ask this question to see if you're versatile and comfortable traveling. Give an example of your adaptability.
Example: "My friends and family are supportive of my travel habit. When I've been away for long periods, I've set up regular video conversations to check in and give updates. Being gone makes time with them at home more special."
Hiring supervisors may ask this to test your conflict-resolution skills. Consider how you'd ease tension and make both passengers feel heard.
First, I'd listen to each passenger's complaint. Clarification usually solves misunderstandings. Once I've established the origin of the disruption, I'll work with the guests and other cabin workers to resolve it."
The cabin crew requires coordination and communication to run efficiently. Showcase your skills to operate in a team and solo. Illustration "I enjoy working with a team to deliver exceptional customer service and achieve goals. I'm comfortable working alone to perform chores and help passengers."
Cabin crew members have diverse roles but must provide exceptional customer service. How would you like to be treated as a passenger? Illustration "When I interact with passengers, I'm calm and positive. I ensure they have all they need and am always there to answer questions. Being friendly and attentive boosts customer satisfaction."
This question asks why you want this job. Include why you want the job in your answer.
Illustration "Working as cabin crew would allow me to travel since I was a child. I've worked in customer service for ten years and love assisting others. My enthusiasm for traveling and new experiences brought me to this customer service career."
The airline must pay you if your luggage is delayed, lost, or damaged. It is the responsibility of the airlines to handle and deliver luggage.
Jet lag or time zone transition sickness. People with Jet lag travel quickly from west to east or east to west. In this syndrome, your body clock is interrupted, causing changes in sleeping, eating, body temperature, and feeling sleepy, tired, and exhausted.
- Locate the nearest emergency exit
- If oxygen levels drop, a mask emerges from the top. Done.
- Fasten your seatbelt and kneel.
The airline also wants you to get along with various coworkers (along with different types of customers). This is the next type of flight attendant behavioral question.
Your goal should be to show that you can remain calm and professional during conflicts and that you're on the same team as your coworkers. Set aside your ego, remain calm, and tackle the problem. The airline wants to ensure flight attendants keep internal issues from hindering customer service.
They'll ask, "Why do you want to be a cabin crew or flight attendant?" and "Why did you apply to our company?" So know their airline and what you admire about it.
Interview questions for cabin crew are not always technical. Follow the tips, and you will be prepared for many questions. These can range from how to approach a situation to why you want this job. Interviewers will ask you personal questions to gauge your personality and determine if your qualities might be beneficial for the airline. Do not be surprised by any questions.