My first course of action in response to a customer complaining about a delay in obtaining their order would be to sincerely apologize and show real concern for their experience. In addition, I would take immediate action by getting in touch with the team to determine what caused the delay, make the necessary corrections, and put the needs of the client first.

Rebuilding trust and making sure the consumer has a pleasant experience at McDonald’s generally are, in my opinion, dependent on having clear communication with them and keeping them informed about the efforts being done to remedy the issue.

BY Best Interview Question ON 25 Jan 2024