What would you do if a customer gets angry because of late delivery?

Late deliveries are the biggest risk of damaging relationships with your customers. I will handle the situation by following these ways-

• I will be transparent about delays and will not rise their expectations to deliver the food before the expected time.
• Customers will understand the situation like product shortage, weather issues just assure them their product will be delivered but a bit late.
• Apologize before they say anything. Customers are more forgiving if you are honest and transparent.
• Offer them gifts, shipping refunds, and other credits to show that you value their time.
• Communication is the best way to calm your customer. Communicating in a way that is honest, transparent, and generous increases the chances of keeping them.