What steps do you take to remain upbeat during conversations?

So I always focus on some of the key-points to maintain it

• Think before I speak or act. Don’t just react. Pause and take a minute to think about how I want to respond in an accountable way.
• Keep an open mind. Don’t jump to conclusions.
• Discuss rather than argue. Use active listening skills and shovel any piles that need shoveling.
• Never lose an opportunity to praise or say a kind word.
• Treat others the way I believe they would like to be treated.