What steps do you take to ensure you build strong relationships with key clients?

The way how the client-facing people communicate with the clients makes the first impression, so, I think the focus on exceptional communication should be the first step. Then maintain a positive attitude towards the client and their work is important. Also, being open about each other’s opinions is a step in building a strong relationship with key clients. Knowledge sharing and learning their requirements are the next steps. Then exceeding expectations can make a positive impact on the client.