What is Salesforce and why it is used?
Salesforce is a cloud-based CRM system that enables salespeople to track their sales, support individuals to follow their cases and also the entire company's staff to collaborate. Salesforce is additionally a platform on that one will build new applications for functions apart from CRM.
Uses of Salesforce:
It improves customer information, enhances communication, Customizability, monitors customer life cycle, and improves product functionality.
Note: Salesforce uses are very general question in Salesforce interview questions.