Tell us if you have ever made a customer service mistake?

As Lowe’s is very much concerned about its customers and expects to value all its customers. The interviewer is checking if you have learned some lessons from your experience that can help you in this job.

I had to deal with a shopper who shouted at me as his order got delayed. I lost the client as I talked to him with a bit high voice. From this, I have learned to stay calm and professional with all the customers no matter how difficult they may be. Because an upset customer is a client lost.