Tell me about a time when you made sure a customer was pleased with your services.

The interviewer is interested in learning your idea of exceptional customer service with these Google interview questions. You may describe a situation in which you comforted a distressed client or went above and beyond the call of duty to earn their loyalty.

Example: I define great customer service as listening to the demands of the customer and offering after-sales services. In my former role as production department supervisor, I used to set aside an hour every month to assess my staff members' performance and customer service skills. I used to ensure that items met quality standards and had features and benefits that would satisfy consumers. Every day, I used to have to deal with difficult clients. I solved all of their issues, was incredibly patient, and gave excellent service to a great number of them.