Since I understand how important it is to be empathetic, I would acknowledge their displeasure and extend my apology for the faults of the product. I would then politely and professionally notify the consumer that, regrettably, the purchase is not eligible because it was made outside of the company's return window. I'll go ahead and provide a synopsis of the pertinent return policy portion. If it doesn't fully resolve the issue and I run out of company-approved options to offer the client, I will go to my supervisor for support and direction.

BY Best Interview Question ON 30 Jan 2024