If a customer isn't satisfied with his/her meal, what would you do?

The interviewer wants to know your customer handling skills and if you can stay professional in dealing with them.

• I will first find out what exactly makes them upset in their meal and apologize.
• The most important thing is to listen to them and make them realize that they are heard.
• Ask them how we can fix it and let them lead to a solution.
• Offer a replacement and then give personalized attention to them.

Try as best as you could because, in the end, an unhappy customer is a client loss.