How would you respond to a dissatisfied or angry customer?

During your work, you may probably come across consumers who are irritated or unsatisfied. The ability to manage such situations professionally is what interviewers are looking for.

Example: I would first make an effort to figure out what was bothering them. If they were angry with something we did or didn't do, I would be sorry. I would then ask how I might assist them. If a product had a problem, I would offer a replacement for it or refund their money. If there was a transactional issue, I would see to it that it was fixed.