How would you handle an upset customer?

Every retailer must value its customers if they don’t want to lose them, including Lowe’s. So, it is very important to put customer satisfaction ahead of anything. Every retailer follows this statement that the Customer is always right, and your job is to help them anyway. Convince your interviewer that you will handle the customer with the right professional skills.

• Ask them what makes them disappointed.
• Question them in a calm and understanding manner.
• If they couldn’t be able to trace an item, I will find it for them.
• If they are not happy with a purchased item, I will tell them about Lowe’s return and exchange policy.
• Once I understand their concern, I will be empathic and present a solution to them.
• I will apologize for the inconvenience they had to face.