How would you handle a customer who needs something but doesn't able to recall the name of it?

If you are working in a store like Lowe’s, you should expect that customers will seek your advice about a particular item by giving a description only. Sometimes they don’t have any idea about the product they are looking for and feel a bit nervous in the store.

• I will question them about the appearance of the merchandise.
• I would ask about the space of the house that a specific product involves and where that product is used.
• I would show them relatable products and ask if it is helpful.
• If the problem still occurs, I will seek my supervisor’s help.