For customers, proactive engagement do you know the ways to create it?

• One can use internet service to contact the customer on social media.
• To gain customer trust, their interactions must be relevant to their interest.
• You can also use a cloud platform to keep your service updated with the latest technology.
• Analyze customer behavior using a business intelligence tool to understand the service you offer.

Have you read our rest of the call center interview questions and answers for first timers?