For customers, proactive engagement do you know the ways to create it?
- One can use internet service to contact the customer on social media.
- To gain customer trust, their interactions must be relevant to their interest.
- You can also use a cloud platform to keep your service updated with the latest technology.
- Analyze customer behavior using a business intelligence tool to understand the service you offer.
Have you read our rest of the call center interview questions and answers for first timers?