Describe a time you had to manage conflict within your department/team/group.

Here the interviewer wants to know your ability to convince or influence the employees or your team members to accept the change suggested by you.

Few things you have to take care of while in this situation.

Show them how important they are for you and the organization; this can be simply achieved by following things:

• Use appropriate communication style
• Make sure to listen to the concerns and respond to them in a positive manner
• Provide your support whenever needed or required.