Describe a time when it was especially important to make a good impression on a client. How did you go about doing so?
You should give a detailed account of a particular example from one of your previous jobs here. Google is curious about your responses, problem-solving techniques, and outcomes. You can talk about how you would resolve a conflict on the optimal course of action.
Example: Making a favorable impression on a potential client before they become a formal client is one of the most crucial moments to do so. I know we're getting close to closing the deal when the sales team brings me along to conversations with prospective customers, and I try my best to facilitate that. That's probably why, at the last meeting for what would turn out to be our biggest client victory of the year, I was picked to lead the research team. In an attempt to find out as much as possible about potential concerns, I had conversations with every member of the sales team. I try not to treat every client the same, which is what makes me unique.
I make an effort to respond to their particular queries and worries so they will know that I did my research and that I am unwilling to simply provide generic responses. In this case, having the data retrieved and prepared for each inquiry they had was crucial to increasing their trust in our business.