In this scenario, I would try not to start the conversation about the complaint. I will let the customer tell his or her say about the problem even if I know what he is gonna say next. I will be a good listener at that time and will use that opportunity to build togetherness.

Note: You should know the answer to this question very well if you are an experienced person since it is commonly asked in the customer service representative interview questions.

BY Best Interview Question ON 01 Jul 2020