BPO Industry gives preference to what: customer service or technical support?
The BPO ecosystem greatly values both of the operations. Technical support helps abroad customers deal with tech problems such as any software related problems, whereas customer service can deal with non-technical queries such as insurance claims and connectivity issues.
Key point: Freshers, this is very important for you all. It is one of the best BPO interview questions you should know. It is asked in many interviews.